Studio Policies

  • If you are unable to keep your appointment you are required to notify Pilates Advantage 24 hours in advance by text or email or agree to pay for the missed appointment in full.

  • Payment is required at the time of booking.

  • All purchases are final and non-refundable.

  • All sessions are 50- 55minutes long at the instructor’s discretion.

  • Reformer Plus classes are scheduled on a standing basis to ensure a stable workout routine for all members - make up classes can be scheduled by the staff or in any Tower class.

  • Make up classes are not allowed for no shows or late cancellations.

  • Make up classes must be utilized before your current package or membership expires.

  • Socks are required for all classes and grippy socks are preferred.

  • No purses, backpacks, bags or cell phones are allowed in the studio, secure lockers are provided.

  • All clients are required to clean their own equipment and/or mat after each session.

FAQ

What do I wear?

Close fitting tops, tank tops or tee shirts with leggings or close fitted shorts are recommended. Socks are required and grippy socks are preferred.

Are you close to public transportation?

The #36 Broadway and #80 Irving Park buses stop a few yards away from the studio. The Sheridan El stop for the Red Line is .03 miles or a 6 minute walk from the studio.

Where can I park?

There is street parking at the meters on Broadway and Irving. On the side streets there is limited parking and requires a permit after 6:00pm.

What if I have to cancel?

We have a firm 24 cancellation policy. If you have a session scheduled and it is less than 24 hours prior, your account will be charged the full amount. If you have a true emergency do not cancel through Wellnessliving, please text us at 773-297-7442 and we will do our best to accommodate you.

Do you have showers and dressing rooms?

Yes, there is a shower with towels and body wash. Please bring your own shampoo, conditioner and any special body wash.

If I have an injury can I still start Pilates?

Yes, the introductory package of Private Pilates allows you and your instructor the one on one attention needed to safely get you started with Pilates.

Does the type of Pilates equipment matter?

Yes, that is why we use only Gratz Pilates equipment. Joe Pilates had Gratz manufacture his equipment from his own drawings. Their equipment is truest to his original designs for the the best results as intended by Joe.